Cancellation and Refund Policy

You may cancel a monthly subscription at any time from Member dashboard → Membership settings → Manage or cancel membership. This opens the secure Stripe customer portal, where you can review and confirm the effective cancellation date.

If you cannot access your account or the cancellation control, email youcef@masteriam.com from the address associated with your membership.

Unless Stripe displays a different effective date, cancellation stops the next renewal and takes effect at the end of the current paid billing period. You may continue using the features included in your plan until that date. Cancelling a founder membership ends its founder-price protection; a future subscription may be available only at the price offered at that time.

Lifetime Founder is a $399 USD one-time purchase, not a recurring subscription. There is no monthly renewal to cancel. The refund rules below also apply to lifetime purchases, without limiting your mandatory consumer rights.

A full refund ends lifetime access from that purchase; a partial refund does not automatically end it. Access may be suspended during a payment dispute and restored if the payment is confirmed in our favour. For a billing error, duplicate charge, or refund request, email youcef@masteriam.com.

When switching from monthly to Lifetime, we apply eligible unused paid time as a one-time checkout discount, not a cash refund. The monthly subscription stops after successful payment. A refund of Lifetime is based on the amount charged for that purchase and does not automatically restart the cancelled monthly subscription or restore its founder rate. This does not limit any remedy required by law.

Except where required by law or expressly stated at checkout, membership fees already charged are non-refundable. We do not normally issue prorated refunds for an unused part of a monthly billing period.

If you believe a charge was unauthorized, duplicated, technically incorrect, or made after a cancellation should have taken effect, contact us promptly. We will review the account and transaction and provide any remedy required by applicable law.

A standalone one-on-one booking is separate from a membership. Its scheduling, rescheduling, cancellation, and refund terms are shown before booking. If the booking service does not display specific terms, contact us before paying so we can confirm them in writing.

This policy does not limit cancellation, refund, chargeback, or other rights that applicable consumer-protection law does not permit you to waive. The Terms of Service also apply to purchases and use of the Services.